Unfair Treatment from Hollard Motor Xtender

I've got a claim with Hollard Motor Xtender. And Hollard is asking me(THE CLIENT) Dealer Verification information whereas the Dealership (MERCEDEC-BENZ CENTURION) have made direct contact with Hollard and explain my car situation with them plus gave the information requested. This has been going back and forth since Monday (11 January 2016). And surely me(THE CLIENT) I SHOULDN'T be asked about dealer verification information and ask me(THE CLIENT) the following Required Documentation:-<br> (Company Registration Certificate (CM1/CK1) <br> VAT Registration Certificate<br> Cancelled Cheque or Letter from Bank detailing account details<br> Directors/Members ID's<br> Membership to Professional Bodies<br> <br> This is unacceptable and can I please get this sorted out urgently, thank you.<br> With regards<br> Zanele Luhlanga