Unfair treatment

Hello Peter, <br> <br> I have a problem with my insurance company, they approved the claim for damages on my car and they were carried out by MOTORBAKE in East London (who did hell of a good job) but the problem is scratches on the bonnet and next to the left rear door were not done and when I consulted the panel beater they say the Insurance company did not authorise the scratches to be polished, I then consulted my insurance company and the response I got is \ the scratches did not result from the accident