lL
lindie L

1 reviews | Active since Jun 2010

17 Mar 2016, 20:38

********* Refusal to Payout Cover

I took the extended warranty with service plan cover with Hollard. They said they will only pay for service benefit after having received at least three premiums from a new client. After having paid three premiums Hollard declined tp pay my service benefit. Two wwks later and Hollard is not responding to my complaint. I ended up having to pay for my car service all by myself(so much for Service Plan cover). <br> <br> Pathectic and unrelaible. Im so disappointed in Hollard for failing me when i most needed them. I never missed a premium until this showing of unreliability from Hollard. Im looking for a new service provider.

0
Replies (1)
Hollard Insurance
Hollard Insurance's reply18 Mar 2016, 09:56
Official
Hello lindiel,

Thank you for taking the time to notify us of your claim experience. We apologise for the service you received in your attempt to claim for the service benefit on your policy.

An urgent investigation has been requested with our administrator and feedback will be provided as soon as possible.

Kind Regards
Waheeda Namlall
***
Group Complaints Management