********* Greedy Debit Orders

Policy/Account Number: CC/FIN/9281 Cover Start Date: 15 October 2013

Good Day

Tuesday 26 Sept - Agent: Phenyo I made a call to your call centre to enquire regarding the status of my insurance cover. Phenyo placed me on hold only to return to inform me that she has informed her manager to cancel the insurance cover. In no way with my conversation with her did request a cancellation. The call was dropped.

Tuesday 26 Sept - Agent: Marcia I called in again and spoke to Marcia who informed of the mess up that Phenyo had caused. She also placed me on hold to, the call was dropped conveniently just before working hours had ended. That clearly showed her lack of professionalism similar to the manner in which Phenyo had cancelled my insurance cover without me asking her to do so.

Wednesday 27 Sept - Agent: Phenyo I called in today and spoke to Phenyo. I asked her about the mistake she had made yesterday. She sounded nervous and placed me on hold for over 20min. I cut the call.

Wednesday 27 Sept - Agent: Charmaine I called in once again and spoke to Charmaine. Charmaine informed me that the insurance had already been cancelled. This was due to the mess up that Phenyo caused.

Recently I noticed a higher a normal debit going out of my bank account name Epic 3. This alerted me as I was unaware of any debit titled Epic 3 prior. I cancelled this debit order via cell phone sms.

I have become aware that this debit order was for my cell phone insurance which has been out of contract for the last 3 years. I have been paying for this cover even after my cell phone contact ended. Also note that within this time I did not receive ANY correspondence regarding or relating to an updated Policy Schedule. I was never informed of this via mail nor call.

A Copy of The Contract was sent to C Surance prior to 15 October 2013. This included START and END date of contract. During this time and afterwards, there was no communication sent to C-Surance stating a Contract Upgrade has been taken. With that in mind how can C-Surance continue the debit order out of contract and also increase the premium? That is not ethical.

I would like all premiums paid to be reversed since the termination of the cell phone contract. C-Surance has this info, I sent this to them. The insurance cover was only for the duration of the contract which is stated in the Policy Schedule, and for that reason it is clear that C Surance has acted out of greed and not for the benefit of the clients best interests.

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