Undermining and unprofessional

After continuous contact with your liabilities agents it seems my matter is not being handled with urgency due to me being a third party. If this is how you treat people who aren’t registered under your customer database yet this says a lot in terms of prospects of potential clients. I’m being taken from pillar to post by agents who do not wish to assist. I’ve emailed countless times and ccd Chantal Dippenaar & Glory Tshikovhele a week ago and to date there has not been any response.