jB
judy B

1 reviews | Active since Feb 2010

02 Feb 2015, 20:04

Unauthorized debit order

I have just had a debit order taken off my account from hollard for R584.68. This was in no ways authorized by me at any time. <br> I enquired telephonically about an extended motor warranty beginning January and as far as I can recall this was the amount quoted.<br> I never submitted my bank details at any time during the telephonic call.<br> I was a previous motor insurance client of Hollards a few years ago, and can only presume that they picked up my details from that. I did supply my ID no to get a quote hence the connection.<br> Who gives these institutions the right to do this. Surely there is a manager or supervisor in these call centres, who checks up on these calls and authorises this.<br>

0
Replies (1)
Hollard Insurance
Hollard Insurance's reply03 Feb 2015, 14:14
Official
Hello judy b,

Thank you for taking the time to bring this matter to our attention.

Please accept our sincere apologies for any innconvenience caused. We have escalated this matter for investigatation and feedback on outcome will be provided to you as soon as possible.

Kind Regards

Nathan Mangope
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Complaints Management