LB
Leonard B

1 reviews | Active since Jun 2012

03 Feb 2015, 11:41

Unauthorised debit to my account

My account at FNB is being debited with an amount of R56.00 which I have not authorised. <br> Hollard claims they have no record of this transaction - however my bank insits that the stop order is being generated at Hollard.<br> I have had no success with my queries to Hollard. Although you can cancel the last payment that went through your account, they only need to change the reference on the stop order and re-submit the debit for payment.<br> <br> <br> <br> <br> <br> <br>

0
Replies (1)
Hollard Insurance
Hollard Insurance's reply03 Feb 2015, 15:45
Official
Hello Boris1000,

Thank you for taking the time to bringing this matter to our attention.

We will ensure you are contacted to discuss the details of this policy. Should you wish to procceed with the cancellation please feel free to do so.

Kind Regards

Nathan Mangope
***
Complaints Management