Unauthorised debit orders

<p>On the 05/05/17, I requested debit order date changes from 27th to 1st & policy documents. Someone called me back & I emphasized that I had 3 policies incl. the RAF, I was only sent 1 document.</p> <p>On the 1st, I was double debited and sent an email which was responded to by a call and was advised that they will investigate & feedback provided in 7 working days. Sent an email on the 13th, was called back later in the day [it wasn't a convenient time for me then] & requested that I get called back the next day [14th] - which didn't happen. The last follow up email was sent on the 15th & there's no response to date.</p> <p>On the 27th the RAF debit order returned because I wasn't expecting it to which is why I had requested the changes.</p> <p>1. I still need to know why was I double debited [for the funeral policies] on the 1st.</p> <p>2. Why was my request partly carried out & the RAF debit order sent on the 27th May & not the 1st June?</p> <p> </p> <p>[JUST SO U KNOW] I get charged for each D/O returned & the 2 other's that were unauthorised.</p> <p> </p> <p>Can someone get back to me with a good explanation in regards to the above lapse of service.</p> <p> </p> <p> </p>