UNACCEPTABLE DELAY

<p>I have a cell phone insurance with Hollard via Game store and lately I am highly disappointed at th service.I lost my phone and claimed. a few weeks later. I was told to pay R200 for access and i did without hesitation. I was told to wait for authorisation to take place and it took lon because apparently the system was giving an error message.I understoond.But now that my claim was a success,I have been waiting three long weeks for my cellphone. I was told it only takes 3-5 days,which was a lie because it still hasn't arrived.I was given an email address whereby I could send in my complaints.I got a response from Khaya Simelane and as days went by,my emails went without response,until today he never got back to me.Another disappointment.</p> <p> </p> <p>I am still a student and I think I spent around R300 on airtime trying to get through to an agent.Every day it's a struggle cause it seems like theres's always "high call volumes",which is absurd because I dont always have cash for airtime and even worse,I dont always have sufficient airtime.I was given the reference number to call RAM couriers and track the device.I then called and I was told that the device is not with them,they are still waiting and then they told me to check with Game.I called Game South Gate and they said that there is stock but there is no movement regarding my case as your company has not sent the neccesary paperwork or rather the RAM couriers have not yet fetched the device.</p> <p> </p> <p>I find that very unprofessional as I fail to understand why my device is sitting there at Game shelves and not delivered to me.It is surprising how your company never delays on debiting my money off my bank account but delays to deliver what is due.I have followed up enough and I dont think that I should beg for what is rightfully mine,better yet what I have been paying for.If this is what I pay for,I'd rather cancel my cellphone insurance and find a reliable insurance company. I have been borrowed a phone and now the lender thinks I am dishonest as I have been claiming a soon arrival of MY phone,little did i know that i was signing myself up for a disappointment. </p> <p> </p> <p> </p> <p> </p> <p> </p>