Un-Satisfied Client

My vehicle was ****** on 06 October 2018. Then the Vehicle was Recovered on 14 October 2018 and taken to a Panelbeater on 17 October 2018. Hollard assessor was sent to look at the vehicle on 19 October 2018. Since the 19th of October i have not had any feedback from Hollard on the Status of the claim. I phoned in on 24/25 October to try and establish Status, to my surprise no feedback could be given. Today 31 October I had to phone in AGAIN to get a Status whereby Lebogang told me after holding for 10min that the Claim will NOW be approved, but i must remember that i will lose my no claim bonus that has to pay out in 2020. Why do I as a client have to phone Hollard to get feedback on a claim? Why did i have to phone Hollard to get the claim Autherised? Now Hollard askes the Question? Why are people fighting with us? We as clients pay our monthly debiy orders, but when we need Hollard, WE have to phone in to get feedback. I will Finish this claim of mine and then I will have to move to a different Insurance, one that wants clients and knows how yo treat people.