un-resolved insurance claim

I am very upset with hollard my insurance claim has been unresolved for a month and 1day my phone got ****** 19 may I went to the police 21may to get the case number for the insurance claim the same day I went to jet eersterivier to fill In the form for the claim the lady that helped me told me it would take up to a month and then she told me she would fax the form to hollard .21st june i went to jet again to hear how far the claim is they then phone hollard for me and told me that hollard said they offline so they cant check how the claim is when i got back home i phoned hollard and told them about my situation and the lady asked personal details and told me that they never received my claim. ever since then I've been waiting for a response of the claim but that never happened.I've been paying insurance every month for the past 2years and this is the type of service I get. definitely would not recommend this insurance company to anyone