KL
Ken L
1 reviews | Active since Jan 2014
22 Nov 2021, 11:58
Truly awful service from Hollard Insurance
Truly awful service.Motor claim *** occurred on 10 Nov and reported immediately.As of today -22Nov- the car has still not been assessed.
Helpful (0)
Replies (4)0
Replies (4)
Hollard Insurance's replyOfficial
22 Nov 2021, 13:22Hello Mr Lawrence
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Customer Resolution Team
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Customer Resolution Team
Hollard Insurance's reply22 Nov 2021, 13:22
Official
Hello Mr Lawrence
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Customer Resolution Team
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Customer Resolution Team
KL
Ken L's updateReviewer Update
22 Nov 2021, 15:42The Customer Resolution Dept have written to say the matter will be attended to within 2 days!
All i want is for repairs to be authorised today.The assessor has seen the car. 12 days to get this far!
All i want is for repairs to be authorised today.The assessor has seen the car. 12 days to get this far!
KL
Ken L's update22 Nov 2021, 15:42
Reviewer Update
The Customer Resolution Dept have written to say the matter will be attended to within 2 days!
All i want is for repairs to be authorised today.The assessor has seen the car. 12 days to get this far!
All i want is for repairs to be authorised today.The assessor has seen the car. 12 days to get this far!
KL
Ken L's updateReviewer Update
23 Nov 2021, 11:12Now on day 13 and no authorisation! The assessor does not answer his phone.Most emails remain unanswered.When answered by a claims clerk I am just told the matter is being attended to and a reply will follow within 2 days. Phone calls to Hollard are not answered. My broker has had the same problems!
Emails to Hollard and posts on here will follow every hour until this is resolved.
Emails to Hollard and posts on here will follow every hour until this is resolved.
KL
Ken L's update23 Nov 2021, 11:12
Reviewer Update
Now on day 13 and no authorisation! The assessor does not answer his phone.Most emails remain unanswered.When answered by a claims clerk I am just told the matter is being attended to and a reply will follow within 2 days. Phone calls to Hollard are not answered. My broker has had the same problems!
Emails to Hollard and posts on here will follow every hour until this is resolved.
Emails to Hollard and posts on here will follow every hour until this is resolved.
Hollard Insurance's replyOfficial
23 Nov 2021, 12:45Hello Mr Lawrence
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Customer Resolution Team
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Customer Resolution Team
Hollard Insurance's reply23 Nov 2021, 12:45
Official
Hello Mr Lawrence
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Customer Resolution Team
We are sorry that your experience has led you to contact us with a complaint.
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
Regards
Customer Resolution Team