Treated Poorly

Dear Sir\Madam

My claim number is TP 41028

I would just like to state that never in my life have I been treated so poorly and made to feel less than human by a company.

If I ever was thinking about becoming a future client of your company, trust me, ONE person has destroyed any attempt from my side becoming a potential\future client. This person is Natelie Rossouw

Don’t get me wrong, I am FULLY AWARE that im a third party and not your direct client, BUT I am still a human being and also deserve to be treated with dignity and respect. The way Natelie has spoken to me is appalling, no empathy, no understanding, NOTHING. She simply does not care. I demand that our calls are listened to and assessed. I do not want anybody else to feel the way she has made me feel. I am beyond shocked with her rude attitude and even laughing whilst sarcastically saying goodbye. You would expect for at least some compassion and understanding one’s frustration, even if im not a client. Natelie has no heart, no human skills. In my last call to her, I felt so defeated and humiliated that I could not even speak to her anymore and just told her to leave everything and this is when she very mockingly laughed and said BYE in an almost singing tone. Please listen to our interactions. She should be ashamed of herself and using the excuse that im not your client as a reason to be so rude, it is really unacceptable and tells me a lot about her as a person. Any person would be frustrated in my situation, my whole life has been turned upside down by no fault of mine. The only thing I wanted was just to be understood, have an empathic ear, to be kept informed and treated with some dignity. Unfortunately I have received none of this.

I look forward to receiving your response.

Rest assured, I will not just let this go.

Please provide me with feedback with regards to my calls with Natelie and please don’t allow her to bring people down like this and make them feel like a dog. I am a human being, regardless if im your direct client or not. You have most certainly lost a potential future client, based only on the way that Natelie treated me and more importantly, the way she made me feel. I would like to say she should be ashamed of herself, but she probably does not understand that human emotion either.

My contact number is *** and my email address is ***

My claim number TP 41028 as stated above.

Kind Regards

Morne Taljaard