Treated like a ******** after held up being ******

We recently have been going through the process of claiming for a ******* where by my wife was tied up and ****** in the house. The investigator Kaylin spent 3 hours at our place of residence to go through our paper work and so on to validate the claim. we supp**** him with everything that he requested with in a few short hours most of the time with in minutes. <br> <br> The Investigator Kaylin then phones us to tell us that our claim is valid but some will be paid out on a gift card if they cant replace the items. where by we told him when he came to our house that we do not plan to replace the goods as for fear of being ****** again. The manner in which all of this has been dealt is very insensitive especially since the trauma and counselling that my wife has had to go through now they are trying to source a new ring for her that is exactly the same. where is the thought process in that why would any one want anything that is constantly going to remind them of what happened? This is utterly shocking and disgusting to say the least. <br> <br> How can a company say to you they going to pay you out in a gift card? I do not pay my premium every month with a gift card this is totally unacceptable!