Totally Dissapointed !!!!

<p>So we have moved into our new house and as first time owners my Fiancé and I had to take out a policy to insure our home only to be Dissapointed by the service delivery by Ooba Hollard policy , my gyser had started leaking into the roof and the outside was leaking Aswell it damaged our room carpets I am still waiting for follow up on that it's been weeks ,on the 26th of August and Ooba had sent out their allocated plumber to sort it out, the leak outside was not dealt with to which I was not aware and the leak worsened so I called the insurance and they sent out a plumber a day later and he informed me that the thermostat was gone, the insurance has informed me that I need to pay another amount for the plumber to sort it out again, I informed the lady at Hollard that I want my gyser replaced as this is the second time within a month that something has gone wrong with my gyser. It is not my fault that the plumbers that you allocated to us where *********** it is your fault. Ps I will contact the ombudsman regarding this matter </p>