Took retrenchment policy for my car in time of need Hollard took me to pillar to post and handled my claim very bad their staff did not even bother to meet with me after requesting meetings several times with them.

Hi, I bought Car toyota 86 in december 2014 at Rivonia Toyota the lady who was helping was Jean Badenhorst, because I am an It consultant working as a contractor I requested a policy that will help me to pay for my car installment should I find myself without a contract. And the lady Jean at Toyota got me a Policy with Hollard which commenced in January 2015 with the contribution of 591 rands a month from my account as a debit order. I continued with that policy from January 2015 paying it from my account as a contract worker up until I was retrenched in January 2018. I went to Hollard to do a claim as I knew I have been saving money through the policy I took at Toyota when I purchase my vehicle in December 2014. My application for the claim was declined because of my employment state being an indepedent contractor I told Hollard that from the time I took the policy I was a contractor and the Lady at Toyota did not mention to me that the policy is for people with Permanant employment status only. The following month after my claim Hollard deducted money off my account which was February 2018 because that time I had got a four months contract job I reversed the money because it did not make sense to me why they deducting money from a person who is contractor as they have refused to pay my car installment for Jan 2018 as I was not working in January. I have made a contribution of about 22000 Rands since I took the policy what made me sad and dissapointed is I have been to Hollard in Johannesburg when i got there the gave me a phone to call IUA who are in Durban that company according to hollard they manage my policy I have made a request with that company to allocate me a person from Hollard Johannesburg who can help me they have allocated me people from Hollard whom I contacted via emails and they just ignore my mails , I took the matter to Ombadsment is been eight months now I am still in a month arears with my car and I have 22000 lying in hollards bank account the money I worked hard for and I dont have a say over it the contract which was given to me, I did not even have someone calling me to read me terms and conditions of the contract the lady at the point of sale at Toyota Rivonia did not tell me that the policy is for people doing permanent jobs only had I have known or informed I was going to save my money in the bank please I need your assistance

Regards Simon Ramalope **********