Tired of bad service

I have never struggled so much with an Insurance Company like Hollard. My building insurance are underwritten by Hollard. I had an incident on 30 June 2022 where my house was damaged due to riots. I have submitted a claim and up until today the matter is not resolved. Everytime I require about how far the process is, I wait for a response very long and if I get one, i am told that I must wait for sassria. I pay alot for insurance a month and then I must wait for a claim to be sorted, but every month they still take their insurance premium.