Three weeks without a cellphone

<p>I recently lost my iPhone 5s which I insured at Edgar's via Hollard Cellphone insurance. I insured the phone in 2014 and had no claims prior to this one. </p> <p>Ive been calling Edgar's for almost a month now asking them on my insurance claim and all I get is "please call us after a week as we are still waiting on the insurance company". The debit for the insurance went through and yet I have no phone but they can't still debit from my account!!! </p> <p>I should've read reviews about this type of insurance before insuring with them, it's really a let down!!</p>