This is Beyond a Joke – Still No Feedback Since 19 August

Good day, Honestly, this whole situation is ridiculous. Since 19 August 2025, I’ve been waiting for feedback on my claim and to this day, nothing. It’s honestly a joke at this point.

I’ve sent emails, made countless phone calls, and Charlotten can’t even bother to respond or pick up the phone. The amount of airtime I’ve wasted just trying to get someone to do their job is shocking.

If this is how your company operates, then it’s no wonder people are frustrated. Either your employees need to start taking their work seriously, or you need to hire people who actually give a damn.

I expect someone to contact me immediately, because this silence and lack of service is completely unacceptable.

Regards, Nicole