This guy should be a manager!

My wife had to claim from the third party legal division, what a nightmare!!! The accident happened on 16 October 2014, it took quiet some time to get the documentation from Hollard, but we finally received it on the 23rd of October, then we had to get quotes, fill in forms, copies of ID, etc. On the 29th all the documentation was complete and send back to Hollard, then we called every working day of the week, sometimes no one answered after 16h30 when clearly stated working hours till17h00, then they had training, nearly everyday we'd speak to a different person with a new story of why they couldn't help us always promising to call back in the afternoon NEVER did they call back. <br> <br> On the 12th of November my wife spoke to Francious Bezuidenhout, he looked on the system to find we have emailed every possible email address we could find. No record of our calls however, except one earlier that day, because we started calling twice a day. Francious made it his job to help us, he personally went to speak to the person in charge and called back after 15minutes to inform us of progress. He was exceptional at his job and really deserved to be praised for a job well done!