Third Party Vehicle Claim Ref

I am third party that has been communication with hollard on ref Reference number TKJ/HTPM C/*** // TKJCLTK*** FW: IFNF P/***: MOT13845/2024_ DOA: 28/03/2024 to date. It's a year late without any assistance after having supp**** all the necessary required documents needed by the agent named Nompumelelo (Mpumi) Mlotshwa.I then escalated the matter to the team leader Leanie Hens. For the past four months have been trying to contact them and send emails with no response.

Their service is so bad and did even bother to give any update to customers. I have a funeral policy with hollard and already worried if will get any assistance from them.

Please assist me to finalize my claim because my vehicle is now in a very bad condition.