Third party claim

Third party claim ***8*001*001 still not approved. It's very frustrating, been to the dealer several times to get new quotes. No one has ever come to assess the damage. It's been over a year since the car accident occurred, 3 February 2022 to be exact.

The last communication from Nompumelelo (Mpumi) Mlotshwa was on 3 August 2023 advising that they have verified all critical information with regards to this claim and wish to advise that the claim is in the process of being allocated to a consultant who will be attending to the claim through to finalization.

No communication has been received since then. I am sure I will be required to get a new quote again, can somebody tell me what's going on.