They want to run away from their marketing strategy.

I have lodged a claim after the person whom I ensured passed on. The agreement was that, it will be 6 months waiting period for natural causes which is a result of the deceased's departure. A day after I put a claim, I received a call from Hollard, the lady informed Me that my claim won't be paid. On the same day the 3rd of November i receive a call from one the benefits associated with the policy I took.

They informed me that I need to book a car to assist me with funeral arrangements, and surprisingly they confirmed that my claim was successful hence they provide with a car. I did utelize the car service while awaiting the letter from Hollard explaining why my claim can't be paid.

On the 4th of December i made contact with Hollard pretending to be a new client who seek one of their funeral policies. On the telephonic discussion, they confirmed that 6 premiums should be paid before claim can be successful which it's the case with my claim, I have reached the 6 months waiting period. The call reference number is : ********** , can confirm my submission. Therefore Hollard do not want to pay my claim breaching the contract.

I have all relevant documents to support me, including the recording which they said they will release on request.

Please assist me deal with Hollard in such a way that will compele them to pay my dues.