They dont want to give me a new phone

<p>Earlier this yes, mid february i lost my phone which was a Samsung young 2. Luckily i had it insured with hollard. I reported the phone ****** and had it blacklisted and everything but when i went to my insurance company i was told that i will get a new phone in a few days because they were out of stock. I jept going back repeatedly to get my phone but everytime it was a different story and excuse. Its now August and still my bill for the insurance is debited from my account and still i dont have a phone.</p>