LW
Lizette W
1 reviews | Active since May 2012
13 May 2015, 13:58
They do what they want!!
In February last year I had a minor accident which damaged my radiator and my front of my Kombi. The assessor confirmed that they would replace the radiator and repair the dents in front with the grill but on return of my vehicle, my radiator was still leaking and is now causing problems.<br> Then this year my premiums went up by about 90% which they say is the normal increase!!!<br> To top it off, they deducted money from my bank account on the 12th May because the first debit order did not go off on the first. Surely i should have been consulted via email or telephonically as I never gave them permission to take any fees on a non payment date!!
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Hollard Insurance's replyOfficial
13 May 2015, 17:30Hello Lizetteware,
Thank you raising the matter above. I will ensure the incident with your radiator is investigated and you are contacted to discuss this.
With regard to your debit order, this was communicated to you, as is a requirement for us to do. I do believe you have spoken to a consultant regarding this as well as your increase in premium.
Regards
Lynn Buys
Complaint Manager
***
Thank you raising the matter above. I will ensure the incident with your radiator is investigated and you are contacted to discuss this.
With regard to your debit order, this was communicated to you, as is a requirement for us to do. I do believe you have spoken to a consultant regarding this as well as your increase in premium.
Regards
Lynn Buys
Complaint Manager
***
Hollard Insurance's reply13 May 2015, 17:30
Official
Hello Lizetteware,
Thank you raising the matter above. I will ensure the incident with your radiator is investigated and you are contacted to discuss this.
With regard to your debit order, this was communicated to you, as is a requirement for us to do. I do believe you have spoken to a consultant regarding this as well as your increase in premium.
Regards
Lynn Buys
Complaint Manager
***
Thank you raising the matter above. I will ensure the incident with your radiator is investigated and you are contacted to discuss this.
With regard to your debit order, this was communicated to you, as is a requirement for us to do. I do believe you have spoken to a consultant regarding this as well as your increase in premium.
Regards
Lynn Buys
Complaint Manager
***