They cant give a damn

Where to start BAD WORSE WORST!!!!!!!! We were hijacked, we fell victim to the facebook market place ****. Other than going through one of the most traumatic experiences, Hollard car insurance and their goons could not make this any more traumatic. We laterally had to fight for our lives, physically, the hijackers threw my dad with a brick which landed him in ICU with SERIOUS injury, myself and my two older sons had to fist fight our way out with my little one screaming and lying flat in the car. THIS WAS TRAUMA!!!!!!!! Its now been 3weeks since and we only getting some response now, needless to say we are being treated like the hijackers being asked where the guy is now and what is his name...... THERE WAS LIKE men that stormed our car. How can a insurance company have so little compassion. We went through all the right steps, reporting it within the 48 hour timeline. we informed the insurance the Friday (we were hijacked the Thursday). They are pathetic!!!!! i can understand if its just a ding in your car but we are now having to drive a car without a window, which is a invitation for another hijacking or to be ******. ITS A HIJACKING, we could have died and yes we almost lost my fathers due to evil pieces of poo humans out there and then you rely on your insurance that sells you the moon and the stars just to be traumatized by them too,

Just FIY we still no closer to anything, having the car fixed.