SM
Sipho M
1 reviews | Active since Jul 2014
05 Apr 2015, 12:36
The worst service ever!! No feedback!
I logged a vehicle incident in December2014, they took in my car and returned it on the 3rd week of January 2015. It still had a dent on it. I reported it and I was promised feedback then. Hollard never called me back, I had to spend my money calling and asking for feedback. We are in April now and my car is still not completely fixed. I have spoken to a call centre agent and even got through to a team leader. And even the TL failed to get back to me.
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Replies (1)
Hollard Insurance's replyOfficial
07 Apr 2015, 09:44Hello SiphoMabaso,
Thank you for notifying us of your experience with our claims department.
We sincerely apologise for the lack of response on your claim.
The matter is being investigated and an agent will be in contact with you shortly.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Thank you for notifying us of your experience with our claims department.
We sincerely apologise for the lack of response on your claim.
The matter is being investigated and an agent will be in contact with you shortly.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Hollard Insurance's reply07 Apr 2015, 09:44
Official
Hello SiphoMabaso,
Thank you for notifying us of your experience with our claims department.
We sincerely apologise for the lack of response on your claim.
The matter is being investigated and an agent will be in contact with you shortly.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***
Thank you for notifying us of your experience with our claims department.
We sincerely apologise for the lack of response on your claim.
The matter is being investigated and an agent will be in contact with you shortly.
We value your feedback as this empowers us to put corrective actions in place to improve the service we deliver to our customers.
Kind Regards
Lynne Lawrence
***