The worst service ever!! Never use Hollard!

Hi all my car was bumped to a woman on 29th January and she refused to give me the claims no until one month later after the accident(That's another story) Anyway, finally I contacted Hollard on 6th March and submitted all the documents(including 2 quotes and lots of documents)on 11th March. Then, no one phoned me to arrange anything until I sent a few emails and phoned again then they said they need to send me an assessor to check the car. After another 10 days, the assessor came and did the assessment then they said they would need another 10 working days to process. Ok, fine. I kept waiting until end of April. I started to phone a consultant called Audrey M who is in charge of my claim. Before I reached her, I had sent her a few emails for follow up but she never rep****! Even I phoned her many times, most of time, either she was out for lunch(between 11:30-1:30) or she had off for home(after 3pm) Anyway, finally I reached her on the first week of May. She checked the system and told me a surprising news that they assessment department has done the form or report. Then on the second week of May(I couldn't tell the dates because I have been phoning her like more than 5 times every time before I could reach her. The excuse is either she didn't pick up the phones after I phoned her like 3-5 times or her colleague said she went to printing or went to the kitchen and told me to leave the message. But SHE NEVER PHONED ME BAC****!) Anyway she told me on the second week of May, every time she said they couldn't attach my claim in her system! (Is it a good excuse???) I want to know if the whole company can't attach the file into the system for so long??? Then on Thursday, she told me she even went to the assessment department and checked for me but now it's Monday morning, she picked up my call on my 4th calls and still told me they couldn't attach my claim in her system and had to do it manually!! (Oh my god, why couldn't they do it last week???) Anyway, she told me once she got my file, she would explain to her manager to authorize my claim as soon as possible. So the accident happed on 29th January and I submitted the claim without any required documents short on 11th March and today is 13th May, Hollard hasn't done my claim yet!! This is the worst service ever!! You staff is doing nothing every day. Every time when I phoned Audrey, she seemed to just start to do the same thing, trying to download my file from the system!! Please can any of your manager explain to me when I can expect my money get paid from you?!!!! So I can repair my car!!!