The worst of the worst

Hollard motoextender the biggest ***** and the worst of the worst when it comes to servicing their clients. I submitted a claim, it took them over a week to finalize everything but I was the one who had to do everything, calling, emailing ect. They never get back to you, VW Hatfield sent in the quote of R8300 to have my car repaired but Hollard motoextender is only paying R5700 towards the repairs. I had to drive around looking for a cheaper quote. I called them as my policy schedule stated that my exess is R500 but the stating my exess is R1000. I disputed this as I am only being made aware of it at the time of claiming. I spoke to so many consultants and each one is worst than the next. They expect me to pay the remaining amount of R3000 to have my car fixed. I spoke to Sandile j who has the worst customer service I have ever experienced not to mention Demi Loddo and Kalwyn who suppose to be the teamleader. I took this policy to help me when I have car troubles. They don't care about their customers. Yet another company who states they are customer driven but have no clue of the customer. Overstating their success in the market but falls very short of their competitors. Keep your bull**** to yourselves and please when advertise put your pathetic service in the advert as well. Bunch of ****** and *****.