AA
Ashley A

1 reviews | Active since Jan 2021

07 Jan 2021, 18:22

The worst insurer of all time.

If I could give them 0 stars I would. Absolutely horrible insurer that need to shut their doors immediately according to my experience as well as the reviews I have seen. Appalling turn around time for claims, I have been at this claim process for a little over two month, just for a dumb cellphone contract, I absolutely cannot wait to cancel. Customer service is on 0, all of their agents are rude and impatient, and never know what the heck is going on, constantly putting me on hold to ask fellow agents. I have cried tears over their treatment. Hollard please just shut your doors or Cell C needs to partner with another insurer.

0
Replies (2)
Hollard Insurance
Hollard Insurance's reply08 Jan 2021, 11:20
Official
  Hello  Ashley August 

We are sorry that your claims experience has led you to contact us with a complaint.

Please provide us with your policy number to enable me to assist. 

Regards
Hollard Group Complaints 


AA
Ashley A's update09 Jan 2021, 13:26
Reviewer Update
Ticket ID: 113730] Excess Fees

There's the ticket I.D for my claim. I've wasted time, money and tears during this entire process. I have requested that my device be delivered to my house. I requested that my matter be escalated to supervisor or manager and I wasn't granted that courtesy. I am beyond exhausted. Over two months of my life, gone. Ag