The worst insurance company to have to deal. absolutely no service satisfaction

Item: Hollard Insurance
Rating: 1
Author: Brett L

and to date my broker has not received any feedback from the claims department regarding this claim.

I tried calling today 6/2/2025 with absolutely no joy at all. As a paying customer I am not satisfied with the service from Hollard. This is extremely frustrating and disgusting. The most useless insurance Company i have had to deal with. And to date my broker has not received any feedback from the claims department regarding this claim. 2 weeks now.

I tried calling yesterday 6/2/2025 and today, waisted 1hr of my time with absolutely no joy at all. As a paying customer I am not satisfied with the service from Hollard. This is extremely frustrating.

Helpful (0)

Replies (2)

Brett L's updateReviewer Update

07 Feb 2025, 10:43

It has been almost 2 weeks since a claim was submitted for damages to my ceiling at my residence

Brett L's update07 Feb 2025, 10:43

Reviewer Update

It has been almost 2 weeks since a claim was submitted for damages to my ceiling at my residence

Hollard Insurance's replyOfficial

07 Feb 2025, 17:19

Hello Brett

Thank you for bringing this to our attention. We are sorry about the poor service experienced.

Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.

Regards

Hollard Insure Customer & Broker Experience team.

Hollard Insurance's reply07 Feb 2025, 17:19

Official

Hello Brett

Thank you for bringing this to our attention. We are sorry about the poor service experienced.

Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.

Regards

Hollard Insure Customer & Broker Experience team.