The WORST EVER and MOST PATHETHIC and INCONSIDERATE insurer- Hollard insurance

I had an accident on the 30/12/2018, the accudent was reported and I attian an accident number and a copy of the accident report. My claim was processed on the 31/12/18. I spoke to Thabo from the call centre who verbalised he will allocate an assessor and my car was sent for an assessment to NetAssess on 04/01/2019.

Hollard car insurance and Insurer as a whole is the WORST by far, since I had my accident they do not call to give you feedback/ progress on your claim in any way. Tomorrow on 13/01/19 marks 2 WEEKS of my car parked in the garage NOT FIXED. Ever since my accident I have been calling the insurer thus far Since Monday 07/01/2019, and on the line they refer you from pillar to post and you have to keep explaining yourself to every person who ansswers and you end up frustrated with no clear answer. Only claims are made to day they will call you by the next day or within a day with feedback and that is not the case obviously.

I believe there is supposed to be a specific person allocated to my claim but that individual has not even contacted me nor my mother as another means of contact. Therefore there is no direct person to contact or liase with, which is pathetic, unprofessional and senseless in my regard.

On one of the calls we were told Kholofelo is the one handling the claim but she/he has not even contacted us in any way to give us feedback.

Hollard rip people off, I have paid my premiums religious with no fail each month but when I required assistance, it is as if I am ought to beg for a service I pay for. This is extremely unfair, pathetic and utterly disappointing. I would not advice anyone to take up insurance with this company for any product for that matter.

I am unsatified and sitting with a car in need of repairs. Each day is a struggle and Hollard doesn't care less asking as they have their premium paid that's all they care about.