TM
Thapelo M
1 reviews | Active since Feb 2024
15 Feb 2024, 13:09
The runaround regarding 3rd party claim
I've been taken from pillar to post by this company. Since I got involved in an accident with their client on the 14th of December and furnished them with all the documentation needed through their broker NFB , I've been referred to almost 4 people regarding my case . I guess the last one they referred me to Lungile Mabasa is their star in giving people the run around and not responding to mails. As a new business I depend in that bakkie to run my business,now I'm stucked without income for 3 months while they operating theirs without hassles
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Replies (3)
Hollard Insurance's replyOfficial
15 Feb 2024, 14:58 Hello Thapelo
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Hollard Insurance's reply15 Feb 2024, 14:58
Official
Hello Thapelo
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
Thank you for bringing this to our attention. We are sorry about the poor service experienced.
Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction.
Regards
Hollard Insure Customer & Broker Experience team.
TM
Thapelo M's updateReviewer Update
21 Feb 2024, 15:40Your customer resolution team is as worst as the whole of Hollard .The same resolution team only answer with auto replies and lies
TM
Thapelo M's update21 Feb 2024, 15:40
Reviewer Update
Your customer resolution team is as worst as the whole of Hollard .The same resolution team only answer with auto replies and lies
TM
Thapelo M's updateReviewer Update
21 Feb 2024, 19:17Does it have to take a review to answer to all my questions , like really to get a response is only when I write a review about my frustrations. Then after this I must write another review for you to respond?
TM
Thapelo M's update21 Feb 2024, 19:17
Reviewer Update
Does it have to take a review to answer to all my questions , like really to get a response is only when I write a review about my frustrations. Then after this I must write another review for you to respond?