Thank U points

Since last year November I have been promised that my Thank U points (For household insurance through Edgars) will be allocated within the next couple of days. Every time I follow up it will be in the next couple of days. Two months later and it still hasn't been loaded so your promises of giving back is actually just empty promises.<br> <br> Mid-December 2015 I did an online enquiry about my Motor Extender Plan I have. I asked if there is any cover for shocks etc in there. To this day nobody even bothered to phone me just to say yes or no.<br> <br> I think it is time to take my Car, Home Insurance and Motor Extended to someone else who actually has customer service. If you cant even answer simple questions I don't know how I will ever get my money out of you if I ever have to claim.