terrible turnaround time and no one cares

I had an accident on 13/08/15. Reporting a claim was quick & easy but after that things moved too slow. I requested a hired car & also was quick. What I am not happy about is that it took a full week to assess the damage & the claim was finalised on 26/08/15. In the mean I was the one following up & mostly no feedback. A week after the claim was approved I called in to followed up on the progress of my car where was my car to my surprise my car was still standing at a place where it was towed to, meaning there was no progress since the claim was approved. When I requested the extension for the hired car I was immediately dismissed after I had followed up. Then I requested to speak to the manager and later I received an email that the car hire was extended with 5 days. I am still not sure where my car is, or whether it has been moved. I had followed up on 3/09/15 & was expecting to receive progress update by Friday & as I stand I am not sure what is going on. Can someone at Hollard speed up this & can I get the progress of the without me always following up & hope to get more than 5 days car hire since it did not serve the purpose. Regards Martha