HZ
Heinrich Z

1 reviews | Active since Jan 2023

31 Jan 2023, 20:29

Terrible terrible terrible!

Hollard has no regard for their clients or their customer experience.

I was referred to a Hollard-preffered panelbeater for the repairs to my vehicle in Aug 2022, and it has still not been resolved 5 months later. There has been NO assistance from Hollard whatsoever. The most useless and unhelpful Assessor was also appointed to the case.

A formal complaint was lodge to Hollard following this ********** experience, with NO feedback months later. Call centre for complaints also non existent - only able to send an email to a (seemingly) unattended email address.

I have in the meantime cancelled my polcies with Hollard - never again!

0
Replies (1)
Hollard Insurance
Hollard Insurance's reply01 Feb 2023, 11:45
Official
Hello Heinrich,
 
We are sorry that your experience has led you to contact us with a complaint.
 
Our Customer Resolution Department will look into this matter and get back to you as soon as possible.
 
Regards
Hollard Insure Complaints