Terrible service with car claim

Clearly customers of Hollard are not happy with their service as per all the below complaints.

30 days ago I had a car accident. A young female alone in what could have been a fatal accident on what is considered one of the most dangerous and high risk roads in Cape Town in the pouring rain and 30 days later and still not a single call from a Hollard consultant and no progress of my claim. So apart from dealing with the trauma of the accident, having to do this without a car and with absolutely no idea as to what the progress is, is an absolute nightmare. Absolutely no real concern from Hollard is apparent.

An investigator was sent out a few days after the claim was submitted and then day after day after day I had to answer email questions, then provide my policy, then provide bank statements, then my cellphone account and then even details of people I was with before the accident. Even the investigator had said he is not sure why you were requesting all of this information and he was tired of it.

Honesty Hollard, seems like you are trying to find a way out of paying any sort of claims (and I can see by the reviews below that I am not the only disgruntled customer).

Enough now, it’s been a month and yet you still have not even bothered to contact me, your client, yet you have the audacity to ask for details such as people I was with before the accident. On top of this all, I have paid my premiums monthly and you still have the audacity to debit my account this month for insurance on a car that is in some s**** yard that I have no idea where and what is happening to it and that I am clearly NOT driving? And your team is unable to provide any sort of answers. Useless.

You have taken a month to sort out this claim by providing incorrect Vodacom forms and asking for anything that you can, in bits and pieces I might add, and now you debit me again! That is essentially *****ing as you are not providing the service that I am being charged for.

Please can you be ethical and provide the service I have been paying for and in urgent time as you have already taken a month of my time.

I will be sure to not recommend your service to anyone in the future.