Terrible service, unnessarry delays and investigations that are endless

I had an accident a while ago and it was a scratch on the side of the car and in the front because i was trying to park in a tight parking space at a friends house, the accident also happened during the day. there were 2 assessors sent at different times to assess my car and then an investigator was appointed he also went through the same process as the 2 assessors meaning i have had to do the same thing 3 times on the same claim, i was told the process would take 10 days and it has been a lot longer than that every time i ask what is going on with my claim no one ever has an answer. The accident is basic i do not understand what Hollard is looking for i have shared my cellphone records, my tracker trips, bank statements they have had all they needed the second assessor sarted his investigation on the 8th of may and the claim was submitted on the 24th April and there is still no direction.

My car has been at the panel beaters for more than 40 days and now my car hire has expired and my life is on halt, yesterday Gage car hire was supposed to collect the rental car from me at 04:30 and they only arrived at 7 pm, i had no way of getting home at this time and i had to cancel appointments that i had planned, i was told if i left that i was going to be charged for another day meaning i was forced to sit in the car park for 2.5 hours after the confirmed time.

Hollard is constantly treating me like i'm begging you to do me a favour as if i am not paying for monthly insurance. i do not understand why there is an investigation and why it is taking this long this seems unnecessary and a big inconvenience.

I have been dealing with Lelethu and Corrie