Terrible Service from Hollard Insurance

My car was involved in a minor accident on the 14th of May 2015 and I reported my claim with Hollard the following day. I was pleased to find out within a week that my claim had been approved and my car would be repaired. Exactly two weeks later (after numerous phone calls to Hollard) on the 28th of May Progress Panelbeaters informed me that they had fetched my from SMD and they would immediately start with the repairs. Till today my car is stuck at the workshop and will only be fixed by the 26th of June, at the earliest. <br> I am bitterly disappointed by the level of service that I have received from Hollard Insurance. Firstly, I was told by SMS that an assessor would contact me once he had inspected my car (NO CALL). Secondly, I was told by SMS that a consultant from Hollard Insurance would contact me because my claim was approved (AGAIN NO CALL). <br> I have made more than thirty phone calls to Hollard Insurance and each time I am told the same thing, a consultant by the name of Estina is handling my claim and would call me any time now. Also, I asked to speak to members of management, each time they were unavailable. Today is four weeks since my accident and I am stranded, NO CAR.