Terrible service from Hollard

Hi,

I have 2 hospital plans with Hollard. One with Hollard directly and the other with Edgars / Hollard. I have submitted claims on both but receive no joy at all. Every single day I call, hold on for hours on end until the call cuts or if someone does answer, they do not have much information. Furthermore, I have requested my policy documents and exclusion list but received none. They take their payments timeously but when we need something we are transferred from pillar to post. This is extremely frustrating. Can someone please urgently look into this and advise.