Terrible service from claims department

Claim Nos: ********** and **********

Hi

I have been waiting for 3 weeks for feedback from the claims handler (Kelebogile) regarding my two claims that were registered on 3 January 2019.

After countless phone calls to Hollard on numerous occasions, up until today, there is NO feedback on the outcome of the claims! I am now extremely disappointed and frustrated with the level of service that I have received from Hollard. This has left a sour taste in my mouth and unfortunately, I have nothing positive to say about Hollard!

Every time, I try to escalate this matter to the team leader, I get told to please hang on another day. But nothing has been forthcoming!

Please give me an answer regarding the outcome of my two claims as listed in the subject line above - so that I know what to do going forward!

I await to hear from you.

Thank you

Kind regards