Terrible service, claim still not paid as promised.

<p>Policy number ********** 575 - Claim number ********** </p> <p> </p> <p>I have been a loyal client to Hollard Insurance for a while now. I have owned three cars in my life which were all insured and for the first time the latest car that I own was involved in a motor vehicle accident. Please refer to the above mentioned claim number as I'm in no mood to relay my complaint again. Once you have gone through my claim please provide me with an answer to the following questions:</p> <p> </p> <p>1. Why is the service at Hollard so ****? Is this how you deal with all your clients that have been loyal and pay their premiums?</p> <p><br />2. Why is it taking over 5 weeks to process a claim? Why is the payment not done as yet?</p> <p><br />3. Tempest did not know that the rental was extended. Why was this not communicated to them. I was called a number of times to return the vehicle and I didn’t like that.</p> <p><br />4. Funny thing is my April and May premiums were collected successfully, but for what? A written off car? I need those funds to be refunded back to me please.</p> <p><br />5. Lastly, what are you going to do about this? Apologising is not enough. I have been unfairly treated, sent from pillar to post, inconvenienced and I want to know what you are doing to do about it? What will you do about this terrible experience that I have had to endure due to your inefficiency. I want answers please and I want compensation.</p> <p> </p> <p>I have never claimed for a motor vehicle accident ever in my entire life. This was my first time, it’s disappointing that this is how you treat your clients. I have a lot of my plate. My work is stressful enough, I’m in the middle of writing my exams, etc and I don’t think processing an insurance claim should be a stressful process. This is just ******* and I will not accept it!!!!</p> <p> </p> <p>You can call me on ********** which answers please and not excuses.</p> <p> </p> <p>Regards.</p> <p>Letso Dube</p> <p> </p> <p> </p> <p> </p>