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Nokulunga D

1 reviews | Active since Feb 2024

23 Feb 2024, 16:23

TERRIBLE SERVICE

Hollard's service is extremely poor, its been two weeks since i requested for a vvehicle to be added on cover and they are failing to email the amended schedule.

0
Replies (3)
Hollard Insurance
Hollard Insurance's reply26 Feb 2024, 10:56
Official
 
Hello Nokulunga
 
We are sorry about the poor service experienced. You have not provided us with enough information to locate your policy information that will help us address your complaint.  
 

To assist you further, kindly provide the policy number.


 Regards
 Hollard Insure Customer & Broker Experience team 
ND
Nokulunga D's update27 Feb 2024, 11:57
Reviewer Update
I am a broker, unfortunately I can not share the client's details publicly. It is also a little too late as we will be moving 90% of our clients from hollard, It has been 3 weeks now and no one is willing to help, escalating to the underwriting managers is also a waste of time as they do not bother to respond.
Hollard Insurance
Hollard Insurance's reply27 Feb 2024, 15:18
Official
 
Hello  Nokulunga
 
 
 
Thank you for bringing this to our attention.  We are sorry about the poor service experienced. 

 Our Customer Resolution team is currently looking into this matter and will be in contact with you to address your dissatisfaction. 

 Regards
 

Hollard Insure Customer & Broker Experience team.