Terrible Service

Item: Hollard Insurance
Rating: 2
Author: wernich S

I do not know if it is 'Hollard Insurance or Hollard Life. I put in a hospital claim on 17 October. 3 weeks back. Still waiting, still cannot finish it off. Been holding on phone for 50 minutes to try and speak to someone. I just put the phone down because no one available yet. How can clients hold on for an hour and still not be able to speak to anyone? Policy nr ***. This is terrible unacceptable service.

Helpful (0)

Replies (3)

Hollard Insurance's replyOfficial

09 Dec 2020, 14:56

Hello wernich

We are sorry that your experience has led you to contact us with a complaint.

Please provide us with you policy number to enable us to investigate.

Regards
Hollard Group Complaints

Hollard Insurance's reply09 Dec 2020, 14:56

Official

Hello wernich

We are sorry that your experience has led you to contact us with a complaint.

Please provide us with you policy number to enable us to investigate.

Regards
Hollard Group Complaints

wernich S's updateReviewer Update

09 Dec 2020, 16:24

I phoned numerous times (5-8 times) houding on for anything between 25 min to the 50 minutes today. All busy, no one in 50 min. I spoke to a Sipelele Batjiwho on Friday and it sounded like He wants to help me. But since Monday I get no replies to my email from him. He got all my documents, just needed hospital doc which I send on Monday, and again on Tuesday. Policy nr ***. Please help

wernich S's update09 Dec 2020, 16:24

Reviewer Update

wernich S's updateReviewer Update

09 Dec 2020, 16:25

Cellnr ***

wernich S's update09 Dec 2020, 16:25

Reviewer Update

Cellnr ***