RN
Robert N
1 reviews | Active since Dec 2015
13 Dec 2015, 11:08
Terrible Service
Submitted a claim to have the roof of my house repaired on the 17th of November. It's almost been a month and still have no idea when they will come and fix the roof. I have sent mails, contacted them and every time one of the call center agents tells me they will call me back with feedback... I am still waiting for that call. This is probably the worst service I have ever received from any service provider!!!
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Replies (1)
Hollard Insurance's replyOfficial
14 Dec 2015, 13:37Hello carl1947,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly regarding your claim.
Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly regarding your claim.
Regards
Lynne Lawrence
***
Hollard Insurance's reply14 Dec 2015, 13:37
Official
Hello carl1947,
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly regarding your claim.
Regards
Lynne Lawrence
***
We are sorry that your claim experience prompted you to contact us with a complaint. We apologise for the inconvenience and frustration this has caused you.
The matter has been escalated to our claims administrator for urgent attention and an agent will be in contact with you shortly regarding your claim.
Regards
Lynne Lawrence
***