TERRIBLE SERVICE

<p> </p> <p>I have bought my phone at Parrow Centre in Tygerberg and took the Hollard insurance thinking it's a good thing. The phone accidently fell on the 17th of Jan 2016 and the screen broke. I made a claim that same day and the consultant told me that it will take 48 hours for my claim to go through and then I will receive an SMS from the couriers to pick up the phone. I received no confirmation at all! </p> <p>I called back 2 days later and was told that the pick up was lodged and they will pick it up tomorrow, I've kept calling the whole week and they keep on telling me tomorrow, tomorrow.</p> <p>When I called back today again this lady told me my claim was not authorised yet which got me so upset, because they said within 48 hours and other consultants told me that everything was done already and it just needed to be picked up. I called back later the day just to confirm if my claim is authorised or not and the consultant Veronica told me it was ONLY authorised yesterday! which is more than 48 hours!</p> <p> </p> <p>I'm really frustrated with this service! I need my phone fixed ASAP or I want my premiums back in FULL. This is a waste of time.</p> <p> </p>