Terrible customer service and still waiting for a refund due

<p>My initial communication on the 29 November 2016 with Jared from Hollard, whom I found to be professional, courteous and attentive, was an outstanding Customer Service experience. Unfortunately, the refunds that were promised to me did not materialise in the time frame that was initially indicated. I phoned on the 2 December and again on the 13 December 2016 (13:58) to follow up and had the most disappointing interaction with Nokuthula Nhleko. I have since found out that my logged call of 13 December has not been recorded on the system and that despite my request for a copy of the telephonic interaction, Ms Nhleko has failed to record my request.</p> <p>Whilst the value of the second refund is minimal, my complaint is directed at Ms Nhleko, who is a representative of Hollard and who has portrayed the company to be disinterested, uncommunicative and by not logging my enquiry and request on the system, has represented Hollard as being distrustful with something to hide.</p> <p>I am hopeful that by posting my complaint on HelloPeter.com, that Ms Nhleko will be held accountable for her poor judgement and customer service and that I will receive the outstanding refund and resolve this issue timeously.</p>