Terrible Customer Service and Dishonesty

<p>I submitted a claim on 30 July 2016 for damages to my factory fitted radio in my vehicle. The consultant then requested a damage report which was sent. During last week the claim was in progress and finally finalized on 08 July 2016 with the consultant confirming on email that the payout will reflect within 3 working days being 13 July 2016.</p> <p>I subsequently booked my vehicle in for repairs for the 15 July 2016 which is 5 working days after consultant confirmed payout. On 14 July 2016, the money was still not refecting. Upon calling in on 14 July 2016 the consultant confirmed that payout will take place on the 15th. I had to then change my booking at the dealership to Monday 18 July 2016. I have requested a proof of payment 3 times already to no avail.</p> <p>Upon calling in today and speaking to a different consultant I discovered that the payout was only processed today the 15th and that I will now have to wait another 3 working days which will be on 20 July 2016 in order to repair my vehicle and now change my booking date at the dealership again.</p> <p>Why cant Hollard be upfront and stick to what they promise instead of giving me the runaround? I am really disappointed in the service received. </p>