Terrible customer service

I've never received such terrible customer service as I have experienced with Hollard Insurance. I submitted a claim on the 26-03-2021 for my house alarm keypad that was damaged by lightning and technician had to come replace it and this amounted to R2 185. Initially I was told it would take 48 hours to resolve the claim after just over a week and numerous calls to the call center who assured me I will receive a call from the person handling the case, I sent a complaint mail to the Hollard complaints address for my query *** on the 08-04-2021. I received a call the same day from the agent assured me payment will be made in the next 5 working days but he will call me the next day to confirm. To my surprise Sunday I received an email Hollard Complaint Reference: HOL-101066-04 21 informing me my complaint is "resolved" as they claimed to escalated the issue Standard Bank Insurance Brokers to handle the claim directly as the claim falls under building cover and not contents cover. Ironically when I spoke to the initial agent to log the call I explained to her that I just come from Standard bank building cover they informed me the alarm keypad would fall under contents cover. Another week later and I'm being shifted between Hollard and Standard Bank with no one willing to take responsibility!