1 reviews | Active since Oct 2012
Terrible Customer Service
<p>I have been trying to log a claim since last week Tuesday.</p> <p> </p> <p>First email send by my Service Centre on Monday</p> <p>On Tuesday @ 09h51 I send a second email</p> <p>On Thursday @ 12h43 I send a third email</p> <p>On Friday I followed up on Twitter where they responded they will get back to me shortly.</p> <p> </p> <p>I am still waiting and have not received any feedback from Hollard to date.</p> <p>This is very concerning and I am starting to get worried that all my insurances are with you because it seems there will be constant struggles to lo9g claims and get feedback.</p>
Hello Mickey187
I would like to thank you for contacting us regarding your claims experience.
I am sorry that you have not been contacted to submit your claim
Our team will did arrange for you to be contacted to submit your claim.
Kind Regards
Lynne Lawrence
***
Hello Mickey187
I would like to thank you for contacting us regarding your claims experience.
I am sorry that you have not been contacted to submit your claim
Our team will did arrange for you to be contacted to submit your claim.
Kind Regards
Lynne Lawrence
***
Good day
Please can you follow up on my query.
When I followed up this morning they told me they are waiting for my Dealer Verification. I asked my dealer and they informed me they send it last week already. Never the less we send it again... a couple of times. Asked them to confirm receipt of the documents but arent getting any feedback. I think this has been going on for to long now. Is this the best service you can offer?
Good day
Please can you follow up on my query.
When I followed up this morning they told me they are waiting for my Dealer Verification. I asked my dealer and they informed me they send it last week already. Never the less we send it again... a couple of times. Asked them to confirm receipt of the documents but arent getting any feedback. I think this has been going on for to long now. Is this the best service you can offer?